Privacy Policy

Last updated: 12 October 2026

Taxi Service Melbourne (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you book a taxi, contact us or use our website. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

Depending on how you deal with us, we may collect:

• Contact details, such as your name, phone number and email address.
• Booking details, such as pickup and drop-off addresses, date and time, number of passengers, luggage and flight details if you provide them.
• Special requirements you choose to tell us about, such as accessibility needs or whether a trip is funded through NDIS, TAC or WorkSafe.
• Payment details, where needed to process a payment. Card payments are handled by the relevant payment provider.
• Records of your calls, messages, emails and form enquiries with us.
• Technical information about your use of our website, such as IP address, browser type, device, pages viewed and the time of your visit.

2. How we collect information

We collect information directly from you when you complete our booking or contact forms, call us, send us an email, SMS or WhatsApp message, or deal with us in person. We also collect technical information automatically when you visit our website, including through cookies.

3. Why we use your information

We use your personal information to:

• arrange, confirm, manage and complete your bookings;
• contact you about your trip, including changes, delays or cancellations;
• process payments and issue receipts or invoices;
• provide accessible and funded travel services where you ask for them;
• respond to enquiries, feedback and complaints;
• maintain, secure and improve our website and services; and
• meet our legal and regulatory obligations.

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Who we share information with

We may share your information with:

• drivers and operators who carry out your booking;
• service providers who help us run our business, such as website hosting, email, messaging, analytics and payment providers;
• a funding body such as NDIS, TAC or WorkSafe, where you ask us to bill them or they require trip details; and
• government agencies, regulators, courts or law enforcement where required or authorised by law.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers, such as website hosting, email or analytics services, may store or process information outside Australia. Where this happens, we take reasonable steps to make sure your information is handled appropriately.

6. Cookies and analytics

Our website may use cookies and similar technologies to make the site work, remember preferences and understand how visitors use it. You can change your browser settings to refuse or delete cookies, but some parts of the website may not work properly as a result.

7. Third-party websites and social media

Our website may link to third-party sites and our social media profiles. We are not responsible for the privacy practices of those sites, so please read their privacy policies before sharing information with them.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. We keep information only for as long as we need it for the purposes above or as the law requires, and then take reasonable steps to securely destroy or de-identify it.

9. Access, correction and complaints

You can ask to access or correct the personal information we hold about you by contacting us using the details below. If you have a concern about how we have handled your information, contact us and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

11. Contact us

Taxi Service Melbourne
Risdon Circuit, Tarneit VIC 3029
Phone: 1300 159 261
Email: book@taxiservicemelbournes.com.au